Implementation Consultant
Manufacturing, Supply Chain, Financial Services/Insurance, Health Care/Pharmaceuticals
This candidate is an astute professional with more than 17 years of consulting, business analyst and implementation experience in various functions/modules like Finance, Supply Chain Management, Retail, Manufacturing in Enterprise Resource Planning products. They have comprehensive exposure to Microsoft Dynamics ™M AX 4.0, AX 2009, 2012R3, D365 and working knowledge in CM, SAP, Sage, and Focus ERP suite. Expertise in various modules like SCM, Finance, Project Accounting, Retail, HRMS, and Professional services Automation.
This candidate is proficient in cementing healthy relationships with the clients for generating business and leading the team towards accomplishing business and corporate goals. They are adept at handling day-to-day activities in coordination with internal / external departments for smooth business operations. Expertise in preparing marketing Collaterals, developing proof of concepts and involvement in many presales demos to prospective clients. They also have extensive experience in managing a team and delivering quality despite crunch situations. Additionally, this candidate is a highly motivated, detail-oriented, with the ability to work independently as well as be a part of a team.
In a recent position, this candidate’s role and responsibilities included:
- Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing, and maintenance of case management systems to ensure optimal operational performance.
- Onshore/Offshore coordination and managing functional and development teams.
- Driven project execution activities from initiation through post-go-live support.
- Assigning the Help Desk tickets on the Global supporting system.
- Reproduce the issues reported by the client, Investigation of the issue (whether it is a configuration issue or code defect).
- Implementation of Interface solutions and data mapping.
- Manage metrics for quality assurance including on-time delivery, actuals to forecast variance, and financial reporting.
- Discover the reporting necessities from enterprise units and allows the technical group to expand initiatives.
- And much more…
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