Solution Architect, Client Service Delivery Lead, Architect Manager, Senior Software Engineer
Information technology company, Digital Engineering, Public utility company, Transport company, Food safety company
This candidate is a seasoned IT professional with over 17 years of experience and over 14 years in Dynamics CRM v3.0 to Dynamics 365. This candidate has been part of 15 Dynamics CRM implementations deployed across different geographies and spanning domains such as Oil &Gas, Banking, Utilities, Healthcare, Insurance, Real Estate. This individual has experience in various roles such as Service Delivery Manager, CRM Architect, Pre-Sales, Client interfacing for Business Process consulting, System Analysis, and Developing Proposal/Solution. The candidate has Managed and delivered several projects with a large team working across different locations. This individual has experience in Project Planning & Execution using Sure Step and Agile Methodology.
This candidate has an SME in architecting the framework for CRM projects by building the solutions’ prototypes and executing the build using their expertise in the following tools used around CRM projects.
In a previous role, this candidate worked with the client to understand the current business process, document functional/ technical requirements, and prototype screen flows to execute the scope of provision in multi-country / multi-lingual web and mobile deployment of Dynamics 365. This individual played an active role in Designing systems and modules & created business flowcharts to transform business requirements into technical specifications & integrated data from customized entity forms to web services. This individual conducted workshops with end client users for requirement gathering in areas like sales and contract management, service management involving Telephonic to case creation, Entitlements and SLA Management, and Knowledge Base Article Setup. Worked closely with program analysts, testers, and clients to identify features the software needs to contain and write functionality stories to complete. They created and Presented Functional design documents to end clients.
In a recent role, this candidate wrote and reviewed functional design documents. Identify new processes in CRM as per business requirements. They work hard, creating mockups and visuals of concepts as needed to ensure business and technical team alignment. They implemented projects using the Scrum approach to agile software development. This individual owned features and user stories for the implementation of CRM projects. They participated in updating the Product backlog during grooming sessions, working with the team, scrum master, and business in scoring the tasks during story time. Actively participated in Sprint Demo, Sprint Retro, and planning sessions. Provided direction to the team spread across onshore and offshore locations with a functional/ technical approach. The candidate is responsible for the team’s adherence to project deliverables and for ensuring all deliverable quality and timelines are met.
This candidate has certifications in:
- AZ-900: Microsoft Azure Fundamentals
- MB-240: Microsoft Dynamics 365 Field Service
- MB2-707: Microsoft Dynamics CRM Customization and Configuration
- MB2-712: Microsoft Dynamics CRM 2016 Customization and Configuration
- MB2-701: Extending Microsoft Dynamics CRM 2013
- MB2-703: Microsoft Dynamics CRM 2013 Customization and Configuration
- MB2-868: Microsoft Dynamics CRM 2011 Applications
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