Candidate Cover Sheet - Microsoft Dynamic AX - Senior ERP Functional Solutions Architect | Business Development Specialist #NA-1574131924

This candidate has 10+ years of IT Experience, including 5 plus years in Microsoft Dynamics AX Retail and POS, with exposure to End-to-End Implementation & Support projects. Strong client-facing and engagement skills. They also has 10+ years of Experience in Business Analysis, scope studies, system mapping, development testing, user training, and support; This individual has industry exposure in Retail, Supply chain, Oil & Gas & Service Management. Additionally, this candidate is a great team player, can delegate tasks to project team members, develop POCs & solutions and demonstrate the same to various clients.

In a previous role, this candidate was involved in a project that improved product movement from warehouse to retail floor to customer sales. This project also improved the accuracy of stock and reduction in stock loss rates. He created an interactive selling through MPOS and reductions in-store operating costs. During the project, this candidate communicated the FRD/ FDD documents. Communicates changes and progress. The candidate made a demonstration of product functionalities to the key stakeholders. The individual carried out Configurations of the system, Profiles and Permissions settings, and Setups & Parameters for Retail & Commerce. Creation of Functional specs documents & periodically update. Creation of Test cases and user manuals for Tanning. And he Participated in UAT & Integration testing and coordinated with the onsite-offshore team to resolve the issues

In a recent role, this candidate analyzed and troubleshot incidents. This candidate Connects with Customers for analysis and data validations. They Document the necessary process, features, and functionalities. The individual actively co-coordinated with different stakeholders and teams for resolutions. Provide resolutions to the customer and Interact with the engineering team on the corrective actions. Collaboration with internal teams for available Hotfixes. Monitors the incident and ticket aging and escalates to the respective team based on SLAs. He Monitors escalations and takes corrective actions toward resolutions and gathers all relevant matrices, and presents them in governance meetings.

This candidate has certifications in:

• Microsoft Dynamics AX Retail Management
• Microsoft Dynamics Customer Relationship Management