Candidate Cover Sheet - Microsoft Dynamics CRM (D365 CE) Senior Business Analyst/CRM consultant #NA-1097402343
 

This candidate is an experienced Senior Business Analyst with a demonstrated history of working in the information technology and services industry. Skilled in analytical skills, customer relationship management, mobile applications, management, and networking, this candidate is a strong and efficient program and management professional. He also has a Ph.D. in Computer Science focused on Pattern Recognition and Intelligence Systems. 

Over the years, he has successfully delivered over 30+ small to large scale IT projects using Waterfall/Agile methodology and served as the main IT representative to collect, review, analyze, manage, system and user requirements from business users. He also has experience documenting detailed functional & data business requirements, process flows, use cases/user stories, and information needs. This candidate has worked with vendors to clarify functional requirements and organize sprints as well as served as a liaison to other teams in planning, coordination, development, and deployment or multi-team enhancement of projects to ensure that the delivery of project/enhancement requirements met those defined by the business owners.

This candidate’s technical skills include:

• Operating Systems: Windows 10/8 /  7 /  VISTA /  2003 /  XP /  2000 /  NT / 9X, Azure
• Applications: MS Dynamics CRM 2011/2013/2015/2016/365, MS SharePoint 2010/2013, MS Office Suite (Excel, Outlook, PowerPoint, Visio, Project), Power app, Power automation 
• Programming/Scripting Languages: JavaScript, SQL/T-SQL, Html, Css, ASP.net
• Database Systems: MS SQL Server, MS Access, DB2, MySQL
• Development tools: MS Visual Studio, SSIS, SSDT, Power platform, SSRS, BIDSProject
• Methodologies: Software Development Life Cycle (SDLC), Waterfall, Agile

Some of his responsibilities and achievements in a recent role include:

• Developed and incorporated a profound understanding of client factors to drive the CRM Implementation
• Continuously mined project data to assess the overall contribution of the project to business success
• Monitored, troubleshoots and improved projects to ensure project effectiveness
• Effectively managed and developed projects team to achieve project objectives
• Applied project management methods and processes to define, plan, cost, resource, and track to ensure the accomplishment of targeted goals
• Gathered business requirements from stakeholders and converted them to technical requirements
• Performed configuration and customization based on the functional requirements
• Experience in customizing and developing MS Dynamics CRM Solution, system security, user-defined Entity, client extensions, BI dashboards and reports, workflows.
• Designed business rules and workflow to handle business logic and requirements
• Experience in working on data and system integration and migration and creating ETL packages using SSIS for data migration from various data sources
• Managed CRM/XRM solution export, import from development, UAT, and production
• Created test cases and conduct UAT tests to verify that the client’s requirements were met
• Prepared training and training materials to the users on how to use the applications