Microsoft Certified Dynamics 365 Business Central Functional Consultant-NA-7707901676

This candidate is a dynamic and experienced professional with a strong focus on Microsoft Dynamics NAV. With over 12 years of experience using Microsoft Dynamics NAV, they have developed a comprehensive understanding of the system’s functionalities, especially in accounting and financial management. Their background in Accounting and Human Resources provides a well-rounded skill set that complements their expertise in Microsoft Dynamics. Having transitioned from an end-user role in the Accounting Department to the Microsoft Gold Partner side in a Support role, this candidate has gained valuable insights into NAV implementations and support services.

In their current role as a Support Manager providing support for various versions of Microsoft Dynamics NAV, from 3.2 through BC, both on-prem and SaaS. They handle incoming support emails and calls, ensuring effective triage and escalation as needed. Their exceptional problem-solving abilities and attention to detail have contributed to a significant improvement in customer satisfaction, raising it from 75% to over 90% in less than 6 months. This candidate’s expertise extends to third-party integrations, collaborating with LS Retail, Charge Logic, Vertical Leap, Zetadocs, Jet Reports, Lanham, Power BI, Kwik Tag, Scribe, Insight Works, Avalara, and others. Their passion for Microsoft Dynamics NAV and desire for management and advancement opportunities make them a valuable asset in any Microsoft Dynamics NAV community.