Scrum Master/Microsoft Dynamics CRM D365 SME, Project Lead, Project Manager
Sales and Marketing, Information Technology, Retail, Finance and Accounting, Information Systems, Manufacturing, Nonprofit
With over eight years of experience working with Microsoft Dynamics, this candidate is experienced with Power Apps, MS D365, Customer Engagement, Sales, Marketing, minimal Field Service, PMO Program Manager, SME Microsoft Dynamics CRM/D365, Certified SAFe Agilist (SA), Certified SAFe 5 Scrum Master (SSM), Certified Scrum Master (CSM), Project Management, Quality Management, Lean Six Sigma, Root Cause Analysis, Azure Dev/Ops, Client Relations, Business Analysis Requirements Gathering, Solutioning and Design, Agile Development, Change Management, Microsoft Word, Excel, Project, and VisioPublic Trust Clearance.
This candidate’s certification’s include:
- Certified SAFe Agilist (SA)
- Certified SAFe 5 Scrum Master (SSM)
- Scrum Master Certification (CSM)
- Lean Six Sigma
- Certification in Organization Development
- Certification in Adult Education
- Certification in Project Management
In a recent role, this candidate was responsible for building complex CRM systems for universities. As the Professional Services CRM Delivery Quality Manager over the Project Managers, she was a key contributor to the development and implementation of the Project Management processes for the MS D365 Sales and Marketing applications. As part of the gap analysis, she rewrote the Statement of Work (SOW) to help remove customer pain points from the time of project initiation. This candidate also rewrote the Release Readiness documentation and Implementation Guides and consulted with the Sales Team to begin to align the Sales documentation to the delivery documentation.
Some tasks this candidate completed in a recent role include:
- Met with client and Business Analyst (BA) weekly to determine project requirements
- Traveled and participated in gathering of business requirements and User Acceptance Testing (UAT)
- Facilitated Train the Trainer events and system demos for client
- Developed training plans for SME team to increase skills and to provide a path to promotion
- Set up Scrum Master process in the IBM Rational tool
- Managed backlog, Epics, user stories, and test cases to confirm complete traceability
- Led Scrum Team in Agile best practices
- Maintained Skills Matrix and increased team’s certification percentage by 25% in 9 months
- Manage PMO processes and documentation to decrease time to delivery and increase quality
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