Application Support Analyst, Enterprise Application Support Analyst, Systems Administrator II, Senior Systems Administrator, Systems Operations Engineer
Banking, Business-to-business company, Solar provider, Hospitality Management company, Mobile Field Service automation solutions
This candidate is an accomplished IT professional and Support Analyst with progressive experience in networking, support analysis, and customer care management. This individual is reputable for troubleshooting complex systems, integrating platforms, and managing CRM related issues. He is also a skilled communicator and active listener with a focus on delivering exemplary customer service.
In a previous role, this candidate provided senior level technical support, installations, upgrades, training, and consultant services to external clients around the nation, for Microsoft Dynamics CRM 2013, and 2011 versions. He conducted IT training webinars and taught basic / adv. administration of Dynamics CRM.SME for Dynamics CRM customization capabilities and incorporated third-party managed solutions such as Click Dimensions. Conducted webinars for non-technical end-users of Dynamics CRM, covering basic sales and customer service functions, user personal preferences and settings. Upgraded clients from earlier versions to Dynamics CRM 2015; managed CRM online / on-premise.
In a recent role, this candidate Provide senior level technical support, installation, and upgrades for Dynamics CRM 365 on-premise deployment, as well as related Microsoft BizTalk, SSIS, SSRS and Power BI reporting functions, in a large enterprise. They participated in change management planning and process and followed established application management procedures to provide input on process improvements. He also Installed, configured, updated and troubleshot Dynamics CRM365 on-premise, and other applications. Partnered with database / network teams to deliver solutions for the entire application stack. Led business continuity fail-over exercises and participated in a major Dynamics CRM version upgrade from DCRM 2016 365 in 2019
This candidate has certifications in:
- Microsoft Dynamics CRM 2013: MB2-700 Applications | MB2-702 Deployment | MB2-703 Customization and Configuration
- Microsoft Dynamics CRM 2011: MB2-866 Customization and Configuration | MB2-867 Installation and Deployment | MB2-868 Applications
- Managing Microsoft Dynamics Implementations Sure-Step MB5-705•CompTIA Network+ | MS Office User | Click Dimensions Certified Pro
This candidate has Technical Skills in:
- OS / Platforms: MS Windows Server 2008/2012/2016, Win/7/10, Linux, MacOS, iOS
- Applications/Tools: MS Dynamics CRM 2011/2013/2015/2016/365, IIS, SharePoint 2010, Active Directory, MS Office Suite, VMWare, SQL, Soti Pocket Controller / MobiControl, Dell KACE 1000, Remedy, Altiris, New Relic, Splunk, HP BAC, HP SiteScope, AppDynamics, Amazon EC2, Azure, Office 365 Administration
- Networking: LAN/WAN/VPN & Wireless, Frame Relay, T1, TCP/IP, DHCP, FTP, DNS, HTTP
- Databases: SQL Server 2008, 2012, 2014, 2016 Intuit QuickBase, MS Access
- Hardware: Routers, switches, servers, RF devices, Symbol mobile, smartphones
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