This candidate is a highly motivated professional who enjoys working in fast-paced environments and is adaptable to change. This individual can learn quickly and revel in passing others my know-how, as well as learning new methods of practice from them. This candidate works comfortably in a team, consistently contributes ideas to reach shared goals, and brings a sound and strong reputation to the workplace.
In a previous role, this candidate Performed regular quality audits and conducted feedback sessions to guide agents and maintain high-quality assurance on the floor. Identified problematic areas for improvement in process and policy to provide enhancement suggestions accordingly, as well as ensure new policy insights and changes have been distributed to the direct and indirect reports. This individual calibrated with various Google and vendor teams on policy to ensure alignment for consistent quality assurance. Maintained subject matter expertise of policies, conducted one-on-one feedback sessions with agents on their errors to generate an RCA, and implemented corresponding corrective mitigation action plans to prevent mistakes in the future. Reviewed and evaluated general, abusive and sensitive online video content on YouTube for quality and monetization issues.
In a recent role, this candidate actively contributed to developing and maintaining test plans and manual test scripts for user interface, functionality, system and integration testing. Execute end-to-end regression tests, functional tests and smoke tests. Document quality assurance practices. Creating logs and tracking defects/ bugs on project backlogs in Jira or VSTS. Provide test results analysis with supporting documents (JSON logs, screencasts, screenshots). Working with cross-functional teams to ensure quality throughout the software development life cycle in an agile project environment.
This candidate has skills and abilities in:
- Sales Force, Microsoft Dynamics, Microsoft Azure
- Bug logging/resolution via VSTS, Bugzilla, Jira
- UAT testing, E2E testing
- Test planning (agile, waterfall)
- Test script authorization (via user stories, fdd, ftd)
- MS Office (Word, Excel, PowerPoint, Outlook, Publisher)
- Graphic design tools: Adobe Photoshop, PaintShop Pro
- MS Project, Android Studio,
- FBML, Google Ad words, Google Analytics, SEO
