Candidate Cover Sheet - Microsoft Dynamics AX (D365) Senior CRM Analyst #NA-6008256796

This candidate is a Senior CRM Analyst with over 6 years of experience in complex projects and collaborating with IT to improve business processes. Their expertise in technology includes business process improvement, project management, implementation, training, extensive experience in business processes mapping and Microsoft Dynamics CRM. This candidate is adept at gathering business requirements and providing higher leadership with recommendations for improvement solutions with a specific emphasis on streamlining processes.

In a recent position, this candidate’s role and responsibilities included:

• Engaging with clients to identify knowledge gaps and provide training and communication recommendations during complex business process improvements and system implementations.
• Leading scrum team members tasked with resolving complex business processes.
• Conducting regular working sessions with core stakeholder teams to gather and refine requirements.
• Coordinating with various development teams to design and develop systems implementations training materials for each system release.
• Performing solution envisioning and requirements anlysis
• Directing multiple work streams, including development and UI/UX.
• Utilizing Microsoft CRM platform to develop Azure cloud-based correspondence management solution.
• Assisting in creation of SSRS reports
• Facilitating the development and deployment of solutions using Agile and User-Centered Design methodologies.
• Maintaining existing as well as creating new project charters, levels of effort, schedules and objectives for assigned software development projects.
• Leadingbriefings for customer updates and decisions.
• Coordinating with team members and core stakeholders to anticipate and manage changes to project scope, requirements, and releases.
• Aligning project expectations with client and company needs.
• Using Jira and Confluence to track, manage, and communicate all requirements with key stakeholders.