Candidate Cover Sheet - Microsoft Dynamics AX (D365) Developer / Administrator Systems Analyst #NA-4559693023

This candidate is an experienced administrator and business analyst for Salesforce and Microsoft Dynamics CRM, who has worked with Oracle and SAP on various levels, mostly in the manufacturing and distribution industry. His roles have always been multi-system and he is capable of interfacing effectively with the application development team working with Java, C#, and .NET projects. This includes software life cycle planning, cost-benefit analysis, and ROI studies. Cloud and onsite experience.

This candidate is highly communicative with a global support-oriented attitude and major emphasis on respecting Service Level Agreements and documenting all relevant issues for review. He has hands-on experience with SSRS and SSIS, data reconciliation, and report preparation for Accounting, Finance, Sales and Marketing departments. This candidate is a fully qualified Microsoft Server and Active Directory administrator, with Jr. Database Administrator responsibilities SQL 2008 R2 and SQL 2012, backups, restores, and tuning. He also participated in infrastructure planning, sizing, and upgrading with an emphasis on change management.

In a recent position, this candidate’s role and responsibilities included:

• Salesforce API, SFDC, implemented for analysis, modeling of government and industry purchasing patterns
• Developed Salesforce workflow compliant with The United States Department of Defense DoD and Department of State import/export procedures including domestic BATFE regulations
• Salesforce company setup, SaaS CRM, service cloud, lead, client, item, supplier database creation
• Business process and operations scripting, scenario planning
• Supply chain coordination, purchasing, receiving, production, warehouse, fulfillment, and quality control
• Established hazardous and restricted material handling protocols
• Investigated business logic, identified and documented application errors for future software releases determining the cause with the development team, Java, C#, .NET, Scrum, and ITIL methodologies.
• Reviewed and followed all ticket escalations from the development to the production environment including documentation of resolution while monitoring escalation.
• Participated in discovery and needs assessment to formulate requirements documents
• Responsible for Power BI report creation, report reconciliation, and data analysis, mergers and acquisition integration
• Configured, implemented and analyzed MS CRM enhancements, views, dashboards, and data, Microsoft CRM4 through CRM 2016, Dynamics SL “Solomon”.
• Provided Lead Microsoft CRM Administrator, Tier 1 and Tier 2 Support, for over 1000 employees Nationwide including remote user training, responsible for Service Level Agreements, ticket resolution, and creating training documents
• Administered roles, shares, business units, security models, and report access
• And much more...