Candidate Cover Sheet - Microsoft Dynamics AX (D365) Technical Project Manager #NA-1704139523

This candidate has over years of experience as a Project Management in both Agile and Waterfall methodologies, across North America (US, Canada) managing clients and projects of varying complexities. He has built 24x7 Support programs from the ground up and has experience overseeing multiple global delivery teams. He also has extensive experience in Stakeholder Management and delivering Key KPIs under aggressive timelines. This candidate is a Certified Scrum Master, Amazon Certified Solutions Architect-Associate. He also has both a Master’s degree and a Bachelor's degree in Computer Science.

His qualifications include strong credentials in leading global delivery teams, working in Agile and Waterfall Project Management methodologies, managing large project teams and delivering on key Customer KPIs, excellent Stakeholder Management Skills, certified Scrum Master, AWS Certified Solutions Architect, successfully built multiple 24x7 ERP Break-fix Support programs from scratch, experience in  Scrum Master role, managed Customer Projects worth over 2 Million USD, executed POS Rollout for 160 Retail Stores, directly managed Global delivery teams with upwards of 75 Resources, experience managing Monthly and Quarterly Business Reviews with Client Leadership, and receiving the Project Manager Excellence Award from Microsoft. 

This candidate’s core competencies include working as a Program and Project Management, being an Excellent Communicator, strong Leadership and Personnel Management, Excellent Organizational Skills, Professionalism and Work Ethic, Managing Global Delivery teams, skills in Process Improvement, Team Building, Stakeholder Management, and Hands-on Agile Project Execution. 

Some of his recent project successes include: 

• Creating  2 Break-Fix Support programs consisting of  over 75 Functional  and  technical Engineers to support customers Implementing Dynamics 365 Finance and Operations
• Successfully onboarding over 450 Critical Customers onto the Support programs
• Enabling 15% savings to Client by bringing efficiency in Resource productivity and streamlining operations
• Being responsible for  Customer onboarding to the Support program by conducting Customer Discovery, Ticket Pattern analysis, and execution of Support Transition Plan
• Taking ownership for delivering on Key Performance Metrics & Project milestones defined in the support program