Candidate Cover Sheet - Microsoft Dynamics AX (D365) CRM Delivery Quality Manager #232163
Microsoft Dynamics AX (D365) CRM Delivery Quality Manager #232163
| Years experience with Microsoft Dynamics |
6+ |
| Number of total projects completed |
7 |
| Number of full life cycle projects |
3 |
| Industries of past projects |
Sales and Marketing, Information Technology, Retail, Finance and Accounting, Information Systems, Manufacturing |
| Size of projects $$ amount |
$100K - $1M+ |
| Positions held on past projects | CRM Delivery Quality Manager, Scrum Master/Microsoft Dynamics CRM D365 SME |
| Experience | Years Experience |
| Microsoft Dynamics AX (D365) | 6+ |
| Microsoft CRM | 6+ |
| Power Apps | 6+ |
| PMO Program Manager | 6+ |
| Root Cause Analysis | 5+ |
| Azure | 6+ |
| Lean Six Sigma | 6+ |
| Public Trust Clearance | 6+ |
With over six years of experience working with Microsoft Dynamics, this candidate is experienced with Power Apps, MS D365, Customer Engagement, Sales, Marketing, minimal Field Service, PMO Program Manager, SME Microsoft Dynamics CRM/D365, Certified SAFe Agilist (SA), Certified SAFe 5 Scrum Master (SSM), Certified Scrum Master (CSM), Project Management, Quality Management, Lean Six Sigma, Root Cause Analysis, Azure Dev/Ops, Client Relations, Business Analysis Requirements Gathering, Solutioning and Design, Agile Development, Change Management, Microsoft Word, Excel, Project, and VisioPublic Trust Clearance.
This candidate’s certification’s include:
- Certified SAFe Agilist (SA)
- Certified SAFe 5 Scrum Master (SSM)
- Scrum Master Certification (CSM)
- Lean Six Sigma
- Certification in Organization Development
- Certification in Adult Education
- Certification in Project Management
In a recent role, this candidate was responsible for building complex CRM systems for universities. As the Professional Services CRM Delivery Quality Manager over the Project Managers, she was a key contributor to the development and implementation of the Project Management processes for the MS D365 Sales and Marketing applications. As part of the gap analysis, she rewrote the Statement of Work (SOW) to help remove customer pain points from the time of project initiation. This candidate also rewrote the Release Readiness documentation and Implementation Guides and consulted with the Sales Team to begin to align the Sales documentation to the delivery documentation.
Some tasks this candidate completed in a recent role include:
- Met with client and Business Analyst (BA) weekly to determine project requirements
- Traveled and participated in gathering of business requirements and User Acceptance Testing (UAT)
- Facilitated Train the Trainer events and system demos for client
- Developed training plans for SME team to increase skills and to provide a path to promotion
- Set up Scrum Master process in the IBM Rational tool
- Managed backlog, Epics, user stories, and test cases to confirm complete traceability
- Led Scrum Team in Agile best practices
- Maintained Skills Matrix and increased team’s certification percentage by 25% in 9 months
- Manage PMO processes and documentation to decrease time to delivery and increase quality
| Current Location |
Phoenix, AZ | ||
| Interested in Contract / permanent |
Both | ||
| Desired salary / rate. |
Depending on role and responsibilities | ||
| Ability to travel |
Yes | ||
| Possible Start Date | Flexible |
At Elite Search Pros we partner with a leading Microsoft Gold Partner that can help you interview prospective candidates for your organization.